The results of the new member survey are in!
Written by gbenouville 2 years agoWe are pleased to share with you the results of the member survey conducted in June and July which we had announced in this article.
They are the feedback of 1.148 members who had logged in over the past two years and had at least a profile photo or some text in the “about me” section of their profile. The response rate has been low (similar to 2017), but the number of replies is sufficient to be statistically significant. We would like to thank all those who answered, as well as our volunteers who worked on setting up the survey and exploiting the results.
Overall, in absolute terms and compared with the previous survey in 2017, the results are quite positive and encouraging. They also help the volunteers prioritize improvement opportunities. Key findings are:
- The overall satisfaction with BeWelcome has increased significantly in spite of the influx of former users of CouchSurfing.com who are used to a different website (250.000 BeWelcome profiles vs. 100.000 six years ago).
- The use of other hospitality websites alongside BeWelcome is down sharply vs. 2017 (58% vs. 82%), in particular CouchSurfing.
- After the 2019 redesign, website speed is much less of a concern.
- On all other key aspects the survey confirms the findings of the 2017 benchmark study.
- Forum and activities have not been important reasons for joining, have been used little and are not a focus for improvement requested by respondents.
- What respondents want most by far are more hosts, more control over messages and requests received and a mobile app or a mobile-friendlier website.
You can download a presentation and summary of the detailed feedback to all 32 questions from https://downloads.bewelcome.org/surveys/2023_BW_Member_Survey.pdf